Birch Communications on Monday announced that it will waive service charges for its SMB (small to medium business) and residential customers that were affected by damage from the recent storms and tornadoes in Mississippi.
The CLEC said that any customer can contact it to get bill relief in addition to coordinating alternate arrangements for their telephone service--including rerouting phone numbers for a temporary period of time--broadband, or any other services.
"Birch wants to let our customers know that when they go back to their workplaces or homes, we will be there to assist them," said Vincent M. Oddo, Birch president and CEO, in a release.
Customers affected by the Mississippi storms can call Birch's customer care number at 888-772-4724.
Last November, the CLEC waived service charges for customers that suffered damage from Superstorm Sandy.
With the southern United States being a big part of its serving area, the CLEC has spent more than $50 million to expand its IP-based network presence in a number of key markets including Dallas, South Florida, Georgia, Kansas, St. Louis, Mo., and Tennessee. These network expansions were complemented by various acquisitions of other smaller CLECs such as AstroTel and Covista.
- see the release
Birch waives service charges in aftermath of Hurricane Sandy
Birch finishes IP network expansion to 290 central offices
Birch Communications gets $12 million from CoBank
Birch launches credit program for SMBs and startups
Birch Communications serves up SIP trunking for SMBs